My family and I visited Kenya for 9 days over the holiday period. Our itinerary included a day in Nairobi, and then the national parks of Amboseli, Naivasha, Elementaita, Nakuru and Masai Mara. Since making initial contact with Meektrails, the process could not have been smoother. Charles built us an itinerary based on our preferences, and quoted for various options of accommodation and vehicle class. He was easy to contact over email and WhatsApp (where the majority of our communication took place) and happily amended the itinerary, dates and number of people multiple times until it suited us perfectly. He made enquiries of specific dietary/mobility requirements and passed this information on to the lodges. At various intervals before the trip, Charles sent reminders of requirements, eg, visa application, vaccinations.On arrival, we were greeted by the Meektrails team and introduced to our driver-guide Bernard Njinu. With 25 years experience, he demonstrated vast in-depth knowledge of animal and bird habits- and helped us spot and identify 112 species of birds and 34 species of mammals (including the big 5) and reptiles. We were in particular impressed with his bird knowledge - he was able to spot and identify various species from a distance, from imposing storks and endangered vultures to skulking pipits and longclaws and plovers. Seeing the whydahs and widow birds were a particular highlight. Even experienced twitchers won't be disappointed.Njinu (pronounced without the N) was forthcoming with knowledge about all aspects of the area- geological, historical and cultural. He was extremely professional, friendly, approachable and took great care of us- he brought along a two-step stool to aid my mum with weak knees climb in and out of the vehicle; and planned in frequent comfort breaks for my dad who has diabetes. Njinu was very patient through the game drives and was invested in making sure we got the most out of our time in Kenya.The trip itself was exactly as planned, with no corners cut, no hidden costs (note that tips are standard practice and not included in your quote- I recommended you account for this in advance). The vehicle was comfortable and very fit for purpose. All accommodation including hotels, tented camps and lodges was exactly as advertised/ expected at great locations in or very close to the national parks. Food was good, rooms comfortable, but the hospitality and service were what took our stay to the next level.Now back from holiday, my family agree that this was hands-down one of the best holidays/experiences of our lives. The country of Kenya with its incredible wildlife, landscapes, culture and people has touched our hearts - and Meektrails made it all accessible in the most painless and enjoyable way possible. If you are considering a trip to Kenya or east Africa, I highly recommend Meektrails Safaris for your adventure.